Privacy Policy

Welcome to Aerolith Pneumatics Services Private Limited (widely known across Nepal as AP Compressors and Aerolith Machinery). We are an industrial engineering enterprise registered under the laws of Nepal, headquartered in Siddharthanagar Municipality, Ward No. 12, Rupandehi District, Lumbini Province.

This Privacy Policy governs the manner in which we collect, maintain, and safeguard information obtained from customers, factory managers, engineers, and website visitors when accessing aerolithmachinery.com, submitting quotation forms, communicating via WhatsApp, or contracting equipment installation and AMC services.

We use customer data strictly for legitimate operational and engineering purposes:

• Generating tailored commercial quotations, technical engineering datasheets, and energy audits.
• Scheduling site commissioning, pneumatic pipeline layout setup, and preventive maintenance visits.
• Providing rapid emergency breakdown response and dispatching certified technicians with correct spare parts.
• Sending service reminders for routine air filter, oil filter, and air-oil separator replacements.
• Issuing VAT invoices, delivery receipts, and warranty certification documents.
• Ensuring website technical security, preventing spam submissions, and analyzing visitor patterns.

For the convenience of industrial plant managers across Nepal, our website includes direct WhatsApp chat triggers and phone call links (+977 9806922190).

When you communicate with us through WhatsApp:

• Your number and chat messages are handled by authorized sales and service engineers located at our Siddharthanagar office.
• We do not enroll your phone number into automated third-party telemarketing or spam broadcast lists.
• You have the right to request the end of communications at any time simply by replying “STOP” or messaging our team.

We deploy essential and analytical cookies to ensure optimal site functionality:

• Functional Cookies: Stores user interface preferences, such as selected translation language (e.g. English, Nepali, Hindi via the googtrans cookie).
• Google Analytics (G-BKDE2D9YBM): Captures anonymous, aggregated traffic statistics (such as browser type, device resolution, and pages viewed) to improve page speed and layout responsiveness across Nepal.

You can disable or clear cookies at any time through your browser settings without affecting core website accessibility.

We do not sell, rent, trade, or share your data with advertisers or external marketers.

We only share client information under specific operational necessities:

• Freight & Transport Carriers: Providing factory dispatch address and receiving contact numbers to local logistics partners delivering heavy industrial compressors.
• Authorized Field Technicians: Providing on-site contact numbers to engineers dispatched for breakdown repairs or AMC servicing.
• Legal & Tax Authorities: When required by government authorities or the Inland Revenue Department of Nepal for statutory VAT audit compliance.

We implement modern enterprise security protocols to protect your information:

• SSL / HTTPS Encryption: All communications between your browser and our servers are encrypted via 256-bit SSL protocols.
• Server Headers: Enforcing strict security headers (X-Frame-Options, X-Content-Type-Options, Referrer-Policy) to prevent clickjacking and code injection.
• Restricted Access: Access to customer records is restricted exclusively to authorized engineering and billing staff.

You have full authority over your business and personal details. You can at any time:

• Request a copy of quotation inquiries or service histories associated with your factory.
• Request corrections to contact names, billing addresses, or phone numbers.
• Request the deletion of non-statutory inquiry records from our active database.

To exercise any of these options, please reach out directly to our director at director01@aerolithmachinery.com.